Customer Service

Once a sale has been made a customer expects a certain level of after-sales support. If it's not there you risk loosing your customer. If it's adequate, the customer might be satisfied, however, if after-sales support exceeds your customer's expectations, you have made a difference!

Seymour Hunter can make that difference!

Our customer service solution is based on an in-depth understanding of your company's objectives. We do not offer "ready-made" solutions because each business is unique.

We will tailor a Help Desk function to your requirements based on a "warm contact" script and/or e-mail response. Then we will put in place the technology to support the customer service function utilising your existing technology or implementing our own solution.

Our services however, reach far beyond just call centre support. Although we will happily set up your Help Desk and solve your technical and general enquiries, we can also take your customer service to the next stage as we have the infrastructure and knowledge in place to resource information.

Such as;

• P.O.D (Proof of Delivery), ETA's (Estimated Time of Arrival)
  
• RMA's (Product Returns Management)
  
• Customer Survey - request for further information (fulfilment)

Technical support
We provide a bespoke solution, which can mean anything from problem solving over the telephone to managing the complete repair of a piece of equipment....[read more]

Sales
Seymour Hunter can offer inbound and outbound sales calls....[read more]